Checkout error code 10554 (PayPal error)
If you experience a Paypal API error with the code 10554 while placing an order, please read below for more information:
👉 Issue: System returned API error code 10554 - Payment declined by vendor AVS Risk Controls Settings
💡Cause: The AVS Risk Controls caused this transaction to be declined.
✅ Reason: AVS ( Address Verification System) is a group of setting on our payment terminal which are set to keep our customers secure and ourselves secure, as it looks for mismatch information between Billing / Delivery address details and is directly fed information from your bank as to the Accept or Decline state on the payment. More often than not, if you have triggered this, you'll need to go back and check the address details are correct and try again.
If this fails a second time, then you may need to select a different payment method. We offer Paypal, Card, Klarna Finance and on special request, direct BACS as methods at checkout.
Your bank may be temporarily holding payment against these failed attempts which could affect your available account balance, if that is the case please contact us with your email address and full name that you used to place the order, and we can search the payment terminal for these and VOID them off for you.